Customer support is a mission critical aspect of your winter services. When snowflakes are falling, and crews and equipment are grinding, you need a calm, decisive liaison who is familiar with operations on your route and property. This is why we complement our operations with dedicated (and award-winning) customer support managers.
Local Customer
Support manager
Award-winning support
24-Hour Phone/
SMS support
Info during snow events
Mechanic &
Backup Crews
Emergency backup
We built a property maintenance software platform to properly run Plowguys.
Easy Admin
Simple dashboard for onboarding, route schedules, and billing.
Weather Alerts
Alerts sent to your inbox when inclement weather is forecasted, with expected service start time.
Service Alerts
Alerts when service has started and ended, with (on some routes) real-time map.
etas
Dynamic ETAs generated (hands-free) from the field.
log files
A history of service visits, support tickets, and invoicing for your records.
notes
Add requests or improvements needed to your property, to better your experience.
Why is pricing of snow services black-boxed? Assuming you’re in our service area, there’s room on the route, and we can perform your work with our manpower and equipment, your Territory Manager will send you plans to choose from--with transparent pricing.
Up to 6 months
Up to 9 months
Up to 12 months
Snow & ice management is, first, a risk mitigation business, and (a distant) second, a convenience business. Property owners have a legal duty to keep areas clear of snow and ice, whether from natural or unnatural (e.g. refreeze) occurrence.
30,000
slip-and-fall claims each year
35%
are outright dismissed
(you pay attorneys’ costs)
15%
goto trial
>50%
cases lost or settled due to
lack of documentation
$15,132
average settlement
General Liability
Commercial Auto
Worker’s Comp
Umbrella
Keep these guidelines and deadlines in mind when working with Plowguys, or hiring another snow contractor:
Good snow contractors book fast. Shop early to find one--and to lock-in a good rate.
Condo/HOA
ENDSJune 15
May-June 15
Budget Billing (our early-bird program) enrollment deadline.
Landlord
ENDSJuly 15
July 15
Budget Billing enrollment deadline with 6-month payment plan, for calendar year tax deduction.
Single-family
ENDSJune 15
May-June 15
Budget Billing (our early-bird program) enrollment deadline.
Business
ENDSApr. 30 - May 15
Our season ends, depending on contract language.
Have a snow contract and insurance certs in hand. Get to know your route and customer support managers.
October
Your property will be scoped/staked. and equipment and labor will be dedicated to you.
Condo/HOA
StartsOct. 15
November 15
Routes will close, and cannot accept new condo customers.
Landlord
StartsOct. 15
November 15
Routes will close, and cannot accept new condo customers.
Single-family
StartsOct. 15
Assuming capacity, routes will remain open.
Business
StartsOct. 15
November 15
Routes will close, and cannot accept new condo customers.
Operations are now in full-gear. Especially after the first event, tell your manager what changes need to be made. Snow operations require feedback and iteration to get into a routine. (Don’t be bashful.)
Condo/HOA
Communication between trustees/managers and Plowguys helps everyone.
Landlord
Dec 1-15
Sometime during the first two weeks of December, our routes will close. Your route manager will decide this based on capacity, revenue and manpower.
Single-family
December 1 - January 15
Single-families have more wiggle room. Historically, these routes will fill-up the first two weeks of December, but managers have allowed new customers into January.
Business
January 15
Deadline for sidewalks-only work (pending availability)
Condo/HOA
ENDSApril 15
May-June 15
Budget Billing (our early-bird program) enrollment deadline.
StartsOct. 15
November 15
Routes will close, and cannot accept new condo customers.
Landlord
ENDSApril 15
July 15
Budget Billing enrollment deadline with 6-month payment plan, for calendar year tax deduction.
StartsOct. 15
November 15
Routes will close, and cannot accept new condo customers.
Dec 1-15
Sometime during the first two weeks of December, our routes will close. Your route manager will decide this based on capacity, revenue and manpower.
Single-family
ENDSApril 15
StartsOct. 15
December 1 - January 15
Single-families have more wiggle room. Historically, these routes will fill-up the first two weeks of December, but managers have allowed new customers into January.
Business
ENDSApr. 30 - May
Our season ends, depending on contract language.
StartsOct. 15
November 15
Routes will close, and cannot accept new condo customers.
January 15
Deadline for sidewalks-only work (pending availability)